Delivery and Charges

We aim to dispatch all standard size items and products within 10 days.

For custom made or bespoke items such as embroidery delivery will depend on the specific order but we would normally expect to deliver within 3 working weeks.

Within mainland UK orders under £100 excluding VAT will incur a delivery charge of £10.95; orders between £100 and £400 excluding vat will incur a delivery charge of £8.95.

All orders above £400 excluding VAT will be shipped carriage paid. Urgent Requirements can be sent by overnight courier service at extra cost.

All orders for shipment outside the UK will be charged at cost.

If you have any questions about delivery options, please contact us.

Returns Policy

You are entitled to return Goods within seven days of receipt subject to compliance with our returns policy. Please note all embroidery items are specifically made to order and can not be returned unless they are faulty. Your statutory rights are not affected by this policy.

Where Goods are returned, provided that they are returned in perfect condition, unused, complete and with the original packaging we shall exchange or provide a refund of the price of the Goods. Please take extra care to read our Peter Reed Products page as we cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or washed.

PRI Ltd does not accept liability for any costs incurred for the return of Goods, unless in the opinion of PRI Ltd the Goods are faulty.

If exchanging Goods and the new items you require costs less than the ones you have returned we will refund you the difference. If exchanging Goods and the new items you require cost more than the one you returned an additional payment to cover the balance will be required. 

All items that are exchanged will incur a new delivery charge at the then current rate, unless they are deemed faulty by us, in which case no further delivery charges will arise.

Refunds for items bought can only be made to the original credit/debit card used for the purchase. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.