Terms & Conditions

Please read these Terms and Conditions carefully as by placing an order you will be deemed to have read, understood and agreed to them.

If you are not certain about the meaning of any of these Terms and Conditions or need to make contact with us for any reason please contact us either by email (info@peterreed.com) or by telephone (+44 (0) 1282 616069) or through our website (www.peterreed.com).

These Terms and Conditions of trading apply to all purchases of goods by the customer (you, your) from Peter Reed International Limited (henceforth PRI Ltd or us, we, our)

Company Information

PRI Ltd is a private limited company incorporated in the UK under registration number 07690911.

The registered office of PRI Ltd is:

30b Churchill Way
Lomeshaye Estate
Lancashire BB9 6RT

PRI Ltd is registered for VAT under number GB 117 9252 10.


The domain name www.peterreed.com is operated by PRI Limited.

By using this website, you agree that these Terms and Conditions apply to the supply of any goods made to you by PRI Ltd.

This website and its contents are provided by PRI Ltd without any representation or warranty of any kind in respect of this website and/or its content. You must bear the risks associated with the use of the Internet. We shall not be liable to you or any third party for any loss or damage which may arise from the use of any content on this website or access to this website.

We give no warranty that use of this website, including the placing of orders from outside the UK, complies with any non-UK legislation. Goods, promotions or credit terms not permitted under any such legislation are therefore not offered to users in such territories and not be taken up by such users.

Placing an Order

By placing an order via this website you are making an offer to PRI Ltd to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and PRI Ltd for the sale of our products will only exist once an order has been accepted and such acceptance has been processed and sent to you.

Your credit/debit card will be authorised as soon as your order is placed and processed. This does not affect your statutory rights. If we do not accept any order, we will cancel such authorisation.

Prices quoted on this website exclude VAT, delivery charges and duties. The availability of goods is subject to change without notice. A delivery charge will be added to your order value where appropriate, please see Delivery and Charges below for further information.

If we are not for any reason not able to fulfil your order after acceptance (whether through circumstances within our control or not) but before despatch we will if practicable propose an alternative fulfilment of your order but if you do not accept our proposed alternative, we shall have the right to cancel your order and we will refund any payment already made.

Your Right to Cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch on all standard items by phone or email. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days. We regret that we cannot accept cancellations on orders that are made specifically for you or on bespoke products (i.e. which have been produced in accordance with your specific requests).

Returns Policy

You are entitled to return goods if they are (a) faulty (b) damaged or (c) non-compliant with the order (e.g. wrong quantity or wrong type of goods) (Returnable Goods) within seven days of receipt subject to compliance with our returns policy set out in this paragraph. Please note all embroidery items are specifically made to order and cannot be returned unless they are faulty. Your statutory rights are not affected by this policy.

Where Returnable Goods are returned, provided that they are returned in perfect condition (subject to any fault or damage when delivered to you), unused, complete and with the original packaging we shall exchange or provide a refund of the price of the goods at our/your option.

We cannot accept items for a refund or exchange if the goods are not in perfect condition or it appears to us that the goods have been used or washed.

PRI Ltd does not accept liability for any costs incurred for the return of goods, unless in the opinion of PRI Ltd the goods are faulty.

If you are exchanging goods and the new goods you require cost less than the goods you have returned we will refund you the difference. If you are exchanging goods and the new goods you require cost more than the goods you have returned an additional payment to cover the balance will be required.

All goods that are exchanged for new goods will incur a new delivery charge at the then current rate, unless they are deemed faulty by us, in which case no further delivery charges will arise.

Refunds for goods bought can only be made to the original credit/debit card used for the purchase. When returning goods you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

If the goods you received are Returnable Goods, please contact us via info@peterreed.com or call us on 01282-616069 quoting your order number, your name and address, details of the product and the reason for the return and whether you require a refund or a replacement. You will then be given an authorization number and advised on how to proceed with the return. You have 7 working days from the day after receipt of the Returnable Goods to return them to us.

Delivery and Charges

Our goods are made to order and as such, we aim to dispatch all standard size items and products within 10 working days from the date of acceptance of the order. For bespoke items such as embroidery or custom sizes, delivery will depend on the complexity of the order, but we would normally expect to deliver within 3 working weeks.

All dates quoted for delivery are estimated delivery dates only and may be subject to change and we cannot accept liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. Once goods are delivered by us to the carrier of the goods responsible for delivery to you we have no control over delivery dates.

On orders placed for delivery outside mainland UK, you will pay delivery charges and any customs or import duties levied once the package reaches your destination country. For further information relating to international deliveries please refer to the Delivery page on this website. It is your responsibility to arrange any customs clearances required.

Due to the nature and value of our goods we will not leave goods at the customer destination without receiving a signed receipt of acceptance and therefore the customer is advised to ensure that when requesting delivery, there are persons at the delivery address who can sign for the goods. By placing an order with us you are authorising us to accept signatures from persons other than those ordering or paying as proof that the goods have been received.

If you have any questions about delivery options, please contact us.

Payment Terms

We accept online payment in a secure environment by credit card.

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) or other currencies if that option is chosen and are exclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. The current rate of VAT is 20%. VAT will be added at checkout. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them. All payments to be made to Peter Reed International Ltd at the address shown below.


Use of this website to place an order for goods signifies that you have consented to the collection, processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit/debit reference checking and fraud detection. We may choose to use this information for marketing for ourselves and carefully chosen partner companies. Any changes to this policy will be posted on this site.

Conformity of Goods

We take every care to ensure that the description and specification of our goods are correct at the time of first posting on our website. However, specifications and descriptions of products on our website are not intended to be binding and are intended only to give a general description of the goods. Furthermore, while the colour reproduction of the products on our website should be a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Disclaimer & Limitations of Liability

PRI Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither PRI Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of PRI Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While PRI Ltd uses reasonable endeavours to ensure that the information on its website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and PRI Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.

While PRI Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

PRI Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. PRI Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with PRI Ltd.

The entire liability of PRI Ltd under or in connection with any contract for any goods to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

PRI Ltd will not be liable to you or be deemed to be in breach of these Terms and Conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

PRI Ltd may assign or transfer any of its rights or sub contract any of its obligations under these Terms and Conditions to any third party. You may not assign or transfer any of your rights or sub-contract any of your obligations under these Terms and Conditions except with the specific permission in writing of PRI Ltd.

No person who is not a party to these Terms and Conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright and Trademark

The contents of our website (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of PRI Ltd. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited.

Law and Territory

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English courts. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under English law. While we are happy to consider requests for goods and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, the sale of any goods or promotions not permitted under your local law are not offered to you and may not be accepted or taken up by you.