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Our products are made to order and as such, we aim to dispatch all standard size items and products within 10 working days at the latest.

For bespoke items such as embroidery or custom sizes, delivery will depend on the complexity of the order, but we would normally expect to deliver within 3 working weeks.

Due to the nature and value of our products we will not leave goods without receiving a signed receipt of acceptance and therefore the customer is advised to ensure that when requesting delivery, there are persons at the delivery address who can sign for the goods. By placing an order with us you are authorising us to accept signatures from persons other than those ordering or paying as proof that the goods have been received.

International deliveries

Please be advised that international deliveries may be subject to customs charges and delays. Please ensure a valid recipient telephone number is supplied, to avoid further delays. This number may be required by local customs and delivery agents.

Customs Duties

If you order items for delivery outside the United Kingdom they may be subject to import duties, taxes and fees. These are levied once the items reach the specified destination. You, the customer are responsible for any import duties, taxes and fees incurred on your purchases. Peter Reed International Limited has no prior warning on whether these charges may be incurred or what value they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Customs authorities may request personal information such as Social Security number when inspecting your parcel; failure to provide this information to Customs will result in the parcel being returned, we therefore recommend that the recipient’s telephone details be included with the order. In this instance we are unable to refund the cost of postage and packaging. Please note that for items you order, you are considered the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities. Peter Reed International Limited cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection.

If you have any questions about delivery options, please contact us.